Tag: swapa
-
Southwest apologizes with free airline miles; union still seething
A week after the worst travel experience of her life, Wyn Flato received a peace offering from Southwest Airlines: 25,000 Rapid Rewards points — a $300 travel value. “I actually got an email from the SW CEO Tuesday! It’s like come on. That’s what you’re gonna do?” she said. “It’s not worth it!” Flato spent…
-
Millions of Southwest passengers experience historic holiday travel debacle
It’s being dubbed the Southwest Airlines 2022 Holiday Meltdown, and it’s on track to be the worst travel debacle in that industry’s history. The fallout promises to be astronomical, costing the company hundreds of millions of dollars and its reputation — now being known as the airline that left millions of chairs sitting empty at the…