Attorney General Phil Weiser announced on Friday that he is working with Ticketmaster and event venues to obtain refunds for Coloradans for events cancelled due to COVID-19.

Weiser’s office said it has been communicating with the large ticket seller Ticketmaster and sister company LiveNation along with Kroenke Sports and Entertainment (KSE) — the owners of Ball Arena — to ensure Coloradans are returned their money.

“The COVID-19 pandemic resulted in the cancellation of hundreds of concerts and other events in Colorado, leaving many struggling to achieve refunds,” Weiser said in a news release.

“Consumer need to know their rights and what they are entitled to. We will continue working to ensure that Colorado consumers are treated fairly when they seek compensation for events that didn’t not go forward as planned.”

Since the beginning of the pandemic, the attorney general’s office has received nearly 100 complaints from Coloradans who have been denied compensation for their tickets to events canceled or postponed due to COVID-19.

According to the release, Ticketmaster, LiveNation and KSE have affirmed their policies allow refunds for canceled events and rescheduled events. 

KSE told the attorney general’s office that refunds for all canceled events such as Denver Nuggets games or concerts are available.

“KSE is acting responsibly and doing the right thing for Colorado consumers,” Weiser said.

Although Ticketmaster and KSE will issue refunds, Weiser said the majority of complaints involve ticket resellers.

“Unfortunately, ticket resellers have failed to cooperate effectively with our effort to support consumers and they are not being clear with consumers on how they will provide refunds or reasonable credits as required by Colorado law,” officials said in the release. 

Coloradans who have been improperly denied refunds for tickets as a result of an event being canceled by COVID-19 are encouraged to contact the AG’s office at www.StopFraudColorado.gov.