A survey indicates that customer satisfaction for Denver International Airport passengers increased in the fourth quarter of 2025 to 4.13 out of 5, up from 4.08 in 2024, the highest score DIA has received since 2022, according to a statement from the airport.

The airport subscribes to the Airport Service Quality program, which measures passenger satisfaction across a variety of areas.

The survey looks at the experience of arriving at the airport, the check-in process, security screening, border/passport control, the shopping and dining experience, the cleanliness and comfort of gate areas, wayfinding, Wi-Fi, cleanliness of bathrooms and the overall airport atmosphere.

DIA led all similarly-sized participating U.S. airports in ease of security screening and security wait times during the designated survey period, while increasing its overall satisfaction ranking to third place. 

Airport officials note that nearly all scores improved “across the board,” particularly the score for “ease of going through security,” in which DIA scored 4.38 out of 5, an increase of 12% since the opening of the new security checkpoints. 

Airport CEO Phil Washington lauded airport employees, particularly Transportation Security Administration agents.

“The survey was conducted during the previous government shutdown, and they really should be commended as they continue to operate with the utmost professionalism, especially during periods of uncertainty with the federal budget,” Washington said. “Their partnership is essential to DEN’s success.” 

Mayor names American Indian Cultural Embassy advisory committee

Mayor Mike Johnston and Denver Human Rights & Community Partnerships have announced the members of a new advisory committee to guide the development of the City’s American Indian Cultural Embassy.

The advisory group includes:

Rick Williams, Cheyenne and Lakota Nations – Tribal leader with experience in cultural advocacy and community engagement.

Montoya Whiteman, Cheyenne and Arapaho Tribes of Oklahoma – Expert in communications, nonprofit leadership, and advocacy.

Ben Jacobs, Osage Nation – Entrepreneur and community builder promoting Indigenous business and cultural initiatives.

Lucille Echohawk, Pawnee Nation of Oklahoma – Advocate with long-standing service in Native communities.

Ashley Stiles, Chickasaw Nation – Leader focused on economic development.

Kim Varilek, Eastern Shoshone and Oglala Lakota Nations – Legal and policy leader advancing tribal governance, environmental protection, and intergovernmental collaboration.

This announcement follows the appointment of Ernest House, Jr., a member of the Ute Mountain Ute Tribe, as project lead.