Denver Golf swung and missed on multiple recommendations made in a 2021 audit to help improve city golf course operations, according to a recent follow-up report by the Denver Auditor’s Office.

Denver Golf, a sub-department of Denver Parks & Recreation, failed to comply with at least five recommendations aimed toward improving its golfer check-in systems and maintenance of courses and facilities, according to the auditor’s follow-up report.

Despite Denver Golf improving its operations since its 2021 audit, auditors say more work needs to be done.

“Although Denver Golf has made more progress than the number of fully implemented recommendations imply, it did not address all the risks associated with our original findings,” said Denver Auditor Timothy O’Brien in his audit letter.

Findings in 2021 included a lack of oversight monitoring, lack of strategic plans, an inability to maximize revenues and a need for better customer service.

Out of 13 auditor recommendations, Denver Golf fully implemented three, partially implemented one, didn’t implement five and disagreed with four of them.

Denver Golf disagreed with recommendations to develop a strategic plan, action plan, capital improvement plan and progress monitoring reports, according to the follow-up report.

Auditors fear Denver Golf is at financial risk due to the department not properly tracking transactions, the report indicates. Denver Golf also loses revenue from not charging pre-booking feeds to “no-show” customers, the follow-up report said.

One auditor recommendation from 2021 was for Denver Golf to develop pre-booking fee policies, which remains to be seen, according to the follow-up report.

Denver Golf oversees eight courses: City Park, Evergreen, Harvard Gulch, Kennedy, Overland Park, Wellshire, Willis Case and the Aqua Golf complex.

Auditors are particularly concerned with the lack of course maintenance at Evergreen and Wellshire, which both still need repairs, according to auditors.

After complying with other recommendations, “Denver Golf has made its member check-in and cashiering processes quicker and easier for its customers and it has removed unsightly or unsafe elements from its courses,” the audit report said.