Tag: meltdown
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Southwest apologizes with free airline miles; union still seething
A week after the worst travel experience of her life, Wyn Flato received a peace offering from Southwest Airlines: 25,000 Rapid Rewards points — a $300 travel value. “I actually got an email from the SW CEO Tuesday! It’s like come on. That’s what you’re gonna do?” she said. “It’s not worth it!” Flato spent…